• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-23-2024 04:43 PM - last edited on ‎09-24-2024 12:06 AM by Level 14

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Was on HP.com on 21 Sep looking for assistance on my printer. Hasn’t printed since July. A window popped up which said something along the line of - your printer has not been damaged yet please call this number and assistance will be provided- not exactly those words.  I called the number -<removed number>.  Dude talked for quite a while (yes I like an idiot gave him control of my laptop) about all the things wrong with my laptop and convinced me that it needed all this work. (It’s a brand new laptop). He said he could do that and fix my printer for so much money.  After 5 hours they apparently fixed my laptop but my printer is toast.  
the company name on the invoice was<removed company name>. Their number was<removed number>. What do you think?

Category:
1 REPLY 1

‎09-23-2024 05:00 PM

HP Recommended

This was definitely not an HP authorized support person you were talking to and if you provided any banking information, contact your bank right away. Also change your passwords and also scan your computer with a product such as malwarebytes.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.