Web issue

[Simite]

Product #:CZ045A; Wi-Fi Settings. Warranty has expired. But can I still use the Web? Can go through the steps but will not print.

[Kuroi_Kenshi]

Hi @Simite,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your HP Photosmart 7520 e-All-in-One printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Certainly, you can still use your HP Photosmart 7520 e-All-in-One printer on the web and manage Wi-Fi settings even if the warranty has expired. Here are steps to troubleshoot why it might not be printing:

Verify Printer Settings

Check Wi-Fi Connection:

• Ensure your printer is connected to the same Wi-Fi network as your computer. You can do this via the printer's control panel by accessing "Wireless Settings" and running the setup wizard.

Print Network Configuration Page:

• Use the printer's control panel to print a network configuration page to verify the network details and ensure the printer is properly connected.

Check Print Queue and Software

Clear Print Queue:

• Open the print queue on your computer and remove any stuck print jobs that could be causing a blockage.

Update Printer Software:

• Make sure you have the latest version of the printer software and drivers installed. Visit the HP Support website to download updates compatible with Windows 10.

Troubleshooting Print and Connectivity Issues

Restart Printer and Router:

• Turn off your printer and router, wait for 30 seconds, then turn them back on. This can help refresh network settings and connections.

Check Firewall and Security Settings:

• Ensure that your firewall or security software isn't blocking the printer from connecting to your network.

Use HP Smart App:

• Download the HP Smart App for Windows 10. This application can help diagnose issues, set up your printer, and adjust settings easily.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,