What can I do to fix this event code??? 71.02.4A

[cherise30]

All of a sudden I get this "event code 71.02.4A" from my printer? I have rebooted, checked my wireless etc?? Help!!

[Nal_NR]

Hi @cherise30,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are getting a carriage jam issue on the printer and it shows Event code: 71.02.4A, I am glad to assist you to fix this issue.

Check for obstructions in the carriage path to make sure the carriage path is not blocked.

• With the printer on, disconnect the power cord from the rear of the printer.
• If your printer has a battery, remove the battery.
• Open the door to access the carriage inside of the printer.

Examples of carriage access doors

Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

Example of a printer with debris in the carriage path

• If the carriage on your printer has a latch, make sure it is closed.
• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.

Reset the printer

• An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Update the printer firmware to install the latest updates

Click here for the steps.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Capt2320]

I have been run in circles here with no answers.  I have tried all the fixes suggested still the same issue.  No human to talk too.  No support.... **bleep**

[Hawks_Eye]

@cherise30,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Hawks_Eye

HP Support 

[Capt2320]

I have the same issue.  No help here so far.  All the bots will tell you is to reboot.  I have received NO help here to date.

[Capt2320]

So I have done all of that and the printer will move on turn on but then machine goes in to the above error code and will not function .... now what ?  

Tom capt2320@**bleep**.com

[Hawks_Eye]

Hi @Capt2320 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye