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‎03-06-2021 08:38 AM

HP Recommended
Product: Office jet 3830

My HP office jet  printer us showing an error code of  Oxc4eb8000

What does this code mean?

Category:
1 person had the same question
1 REPLY 1

‎03-09-2021 01:45 AM - edited ‎03-09-2021 01:46 AM

HP Recommended

@Btarvin, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. To assist you better, which device are you printing from?

Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

 

Also, check if there are any jams inside the printer, refer to - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue(Win PC)

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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