What is the meaning of error code Ox61000020 on my HP Office Jet Pro 8720?

[GlobalBlade]

Office Jet Pro 8720

[Nal_NR]

Hi @GlobalBlade,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

This could be a software update or hardware issue. To isolate that, 

We need to perform a semi-full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[GlobalBlade]

Elohi_NR Thanks for your suggestion on how to reset the printer, but my screen does not show the items that you suggest. Please note it is an Office Jet Pro 8720. Grateful for your future suggestions. The machine will print but it will not copy from the glass. Thanks in anticipation.

[Nal_NR]

Hi @GlobalBlade ,

We apologize for the inconvenience, Thank you for performing the recommended steps, I see that it has not helped.  In this case, might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!