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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Locked

‎02-09-2025 06:56 AM

HP Recommended
Operating System: Other

When I go to turn on printer I press power button it lights up then shuts off right away.  I have to unplug printer from wall then plug back in then it turns on and starts up.  One yr old 

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1 REPLY 1

‎02-11-2025 06:10 AM

HP Recommended

Hi @Leslie1632,

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're all ears! 

 

While we wait for the reply please try the steps below:

 

POWER RESET 

 

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

Update the firmware on an HP printer


HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know how it goes.

 

Regards, 

Vince_0406 

I am an HP Employee.
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