When I try to print, I keep getting an "ink depleted" message, But the HP app says ink is still full

[Kristal_]

When I try to print through my new laptop (Windows 10, Levonvo), I keep getting a "No ink" message. However, when I open the HP Smart app or look on the printer itself, it says my ink is still over 60% full.  I've tried removing and adding the printer back and hardwiring my laptop into the printer, but nothing seens to be working.  I also have an older computer (also windows 10) that the printer does still works with, but I have to use the usb cord, it won't do wireless printing.

[ShlomiL]

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.

Shlomi