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Message 1 of 2
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Flag Post

Where have the colour options gone?!

HP Recommended
Lenovo ideapad
Microsoft Windows 10 (64-bit)

I've suddenly lost the ability to print in colour.  No menus in any MS application have the option to choose colour or greyscale - there's nothing at all.

 

I've gone to device properties and completed the automatic duplexing unit change, but no good.  I've checked my app settings, no help.  I've printed my file to pdf and then tried to print that, but still no colour.  Please help!

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Message 2 of 2
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HP Recommended

@harpLittlePoppe, Welcome to the HP Support Community!

 

What model printer are you using?

 

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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