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White Horizontal Lines on printed items- HP JetPro 9025

HP Recommended
JetPro 9025
macOS 10.15 Catalina

White horizontal lines on printed material heads have been cleaned, cartridges have been replaced  and all software is updated. I have seen posts on YouTube to manually clean heads but I have yet to   print 50 pages this should not be necessary. I need some help

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@MrsAok05


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please print a Quality Diagnostic Page and let me know if you see the lines on the Report

 

  1. Load plain white paper in the input tray.

  2. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

  3. Swipe up on the display, touch Reports, and then touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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