White bars cross printout page every 1/2 inch using HP Envy 5660

[Marcus1952]

Printouts from my HP Envy 5660 with new ink cartridge show white bars about every 1/2 inch down the page. Tried cleaning cartridge, etc.  No use. What to do?

[Nal_NR]

Hi @Marcus1952,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the print quality.

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Click here for the remaining steps. 

Try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.