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‎08-15-2020 10:19 AM

HP Recommended
Product: HP Envy 6220
Operating System: Microsoft Windows 10 (64-bit)

After replacing the 3-color cartridge I'm getting white gaps sometimes where it is supposed to print black, color seems to be fine.

Placement of gaps is inconsistent and varries from complete gap to just fainter black.

Options for automatic allignment and cleaning were used but did not help.

 

Any advice would be welcome 

1 REPLY 1

‎08-18-2020 08:42 AM

HP Recommended

@Daan_B

 

I reviewed your post and I understand that you are facing issues with the print quality after replacing the cartridges.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you facing the same issue when you make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1648...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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