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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-14-2021 06:09 AM

HP Recommended
Product: Officejet Pro 8725

my printer keeps getting a white screen and freezes

Category:
2 REPLIES 2

‎07-16-2021 01:13 PM

HP Recommended

No one answers my question. My HP 8725 gets a white screen and freezes. I did unplug it and that didn't change anything. This morning I did a default reset and that didn't change anything. 

 

WHAT DO I DO?

 

I don't want to buy a new printer.

 

Dan

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‎07-17-2021 10:27 AM

HP Recommended

@Dan19541

 

Welcome to the HP Support Community.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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