Whole page not printing

[brosk1]

Just purchased a Dell Inspirion3030 PC with Windows11.  I have an HPEnvy5535 all in one that was working perfectly before it was connected to the new computer.  The printer has been installed and will only print part of the page and the scanner is not working at all.

[Sneha_01]

Hi @brosk1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering some frustrating issues with your HP Envy 5535 after connecting it to your new Dell Inspiron 3030. Here are some steps to help troubleshoot the printing and scanning problems:

1. Check Printer Connection

• Ensure that the printer is properly connected to your PC via USB or Wi-Fi. If using USB, try a different port or cable.

2. Set as Default Printer

• Go to Settings > Devices > Printers & Scanners and make sure your HP Envy 5535 is set as the default printer.

3. Update Drivers

• Visit the HP support website and download the latest drivers for the HP Envy 5535 compatible with Windows 11. This can help resolve compatibility issues.

4. Check Print Settings

• When printing, check the print settings in the application you’re using. Ensure the paper size and orientation are set correctly. Try printing a test page to see if that works.

5. Run the HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. It can help diagnose and fix common printing and scanning issues.

6. Scan with HP Software

• If the scanner isn’t working, make sure you’re using the HP software to initiate the scan. Open the HP Smart app or HP Scan and select your scanner to see if it recognizes the device.

7. Reinstall the Printer

• Sometimes, uninstalling and reinstalling the printer can fix issues:
  1. Go to Settings > Devices > Printers & Scanners.
  2. Remove the HP Envy 5535.
  3. Restart your computer and reinstall the printer using the HP software.

8. Check for Windows Updates

• Make sure your Windows 11 is up to date. Go to Settings > Windows Update and install any pending updates.

9. Reset the Printer

• If you’re still having issues, consider performing a factory reset on the printer. Check the user manual for instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support