Why I can not print

[Taniduong]

The model name: is HP OfficeJet Pro 8710

Model number: 8710

Serial number:(Edited)

Why I can not print 

[zoey7886]

@Taniduong, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet Pro 8710! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand how frustrating it can be when your printer isn’t working as expected. No worries—I’m here to help! Let’s try a few troubleshooting steps to get your HP OfficeJet Pro 8710 printing again.

Restart Your Printer & Devices – Turn off your printer, computer, and router (if using a network connection). Wait for about 30 seconds and then turn them back on.

Check the Connection – Is your printer connected via Wi-Fi, USB, or Ethernet? If Wi-Fi, ensure the printer is connected to the correct network.

Look for Errors – Do you see any blinking lights or error messages on the printer’s display?

Next Steps:

Try printing a test page directly from the printer:

On the printer screen, go to Setup > Reports > Print Quality Report.

If using a computer, ensure the printer is set as the default printer in the settings.

A Few Questions to Narrow It Down:

Are you seeing any error messages on the printer or computer?

Is the issue happening with all print jobs or only specific documents?

Have there been any recent changes (e.g., new ink cartridges, software updates, or paper jams)?

Let me know what you find, and we’ll take it from there! 😊  

Take care, and have an amazing day!  

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Regards,