cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
H-Poo
New member
2 1 0 0
Message 1 of 4
108
Flag Post

Why Should I Remain a Loyal HP Customer

HP Recommended

Nov 25th:

Nov 10th HP issues a replacement printer by way of 2 shipments 1) for printer 2) for print head. Printer received within week while print head remains pending. HP blames COVID and courier. However, during this time I have received a new printer and returned the failed one which has already arrived at HP. The excuse is not valid. My work is being impacted and HP is not offering ANYTHING to compensate for this and set things straight. In summary, failed printer, failed customer service, unhappy customer. Would you remain a future customer? Do you think I can recommend HP to others?

 

UPDATE December 4th: Contacted HP (((AGAIN))) to find NOTHING was done when I called in on the 25th about missing print head. To date still no print head shipped, still no ETA, still impacting business! No offer to compensate, no offer to fully replace to get me operational. I ask again WHY WHY WHY should I remain loyal to HP. I should go to Amazon/Costco and just by a new more reliable brand and mark this off as a loss. 

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
18,074 18,073 1,256 1,477
Message 2 of 4
Flag Post
HP Recommended

@H-Poo, Welcome to the HP Support Community!

 

Apologies for the inconvenience caused. Did you try contacting the HP Technical Support team in your region and check the order status?

If you have an order number, you may check it online here.

 

Keep me posted for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
H-Poo
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Nov 25th:

Nov 10th HP issues a replacement printer by way of 2 shipments 1) for printer 2) for print head. Printer received within week while print head remains pending. HP blames COVID and courier. However, during this time I have received a new printer and returned the failed one which has already arrived at HP. The excuse is not valid. My work is being impacted and HP is not offering ANYTHING to compensate for this and set things straight. In summary, failed printer, failed customer service, unhappy customer. Would you remain a future customer? Do you think I can recommend HP to others?

 

UPDATE December 4th: Contacted HP (((AGAIN))) to find NOTHING was done when I called in on the 25th about missing print head. To date still no print head shipped, still no ETA, still impacting business! No offer to compensate, no offer to fully replace to get me operational. I ask again WHY WHY WHY should I remain loyal to HP. I should go to Amazon/Costco and just by a new more reliable brand and mark this off as a loss. 

0 Kudos
Kumar0307
HP Support Agent
HP Support Agent
18,074 18,073 1,256 1,477
Message 4 of 4
Flag Post
HP Recommended

@H-Poo

 

I understand your concern. However, you have not replied to my post. Rather, you have only copy-pasted the first post.

For better assistance, kindly respond to my post.

 

Keep me posted.

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation