Why Should I Remain a Loyal HP Customer

[H-Poo]

Nov 25th:

Nov 10th HP issues a replacement printer by way of 2 shipments 1) for printer 2) for print head. Printer received within week while print head remains pending. HP blames COVID and courier. However, during this time I have received a new printer and returned the failed one which has already arrived at HP. The excuse is not valid. My work is being impacted and HP is not offering ANYTHING to compensate for this and set things straight. In summary, failed printer, failed customer service, unhappy customer. Would you remain a future customer? Do you think I can recommend HP to others?

UPDATE December 4th: Contacted HP (((AGAIN))) to find NOTHING was done when I called in on the 25th about missing print head. To date still no print head shipped, still no ETA, still impacting business! No offer to compensate, no offer to fully replace to get me operational. I ask again WHY WHY WHY should I remain loyal to HP. I should go to Amazon/Costco and just by a new more reliable brand and mark this off as a loss. 

[Kumar0307]

@H-Poo, Welcome to the HP Support Community!

Apologies for the inconvenience caused. Did you try contacting the HP Technical Support team in your region and check the order status?

If you have an order number, you may check it online here.

Keep me posted for further assistance. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[H-Poo]

Nov 25th:

Nov 10th HP issues a replacement printer by way of 2 shipments 1) for printer 2) for print head. Printer received within week while print head remains pending. HP blames COVID and courier. However, during this time I have received a new printer and returned the failed one which has already arrived at HP. The excuse is not valid. My work is being impacted and HP is not offering ANYTHING to compensate for this and set things straight. In summary, failed printer, failed customer service, unhappy customer. Would you remain a future customer? Do you think I can recommend HP to others?

UPDATE December 4th: Contacted HP (((AGAIN))) to find NOTHING was done when I called in on the 25th about missing print head. To date still no print head shipped, still no ETA, still impacting business! No offer to compensate, no offer to fully replace to get me operational. I ask again WHY WHY WHY should I remain loyal to HP. I should go to Amazon/Costco and just by a new more reliable brand and mark this off as a loss. 

[Kumar0307]

@H-Poo

I understand your concern. However, you have not replied to my post. Rather, you have only copy-pasted the first post.

For better assistance, kindly respond to my post.

Keep me posted.