• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-27-2024 12:33 PM

HP Recommended
Product: HP ENVY 6020 All-in-One Printer
Operating System: Microsoft Windows 11

I've replaced my HP6000 series printer with a new 8120e printer.  I still have ink supplies left for my old printer, but because I've cancelled my instant ink contract for the old printer HP Smart is blocking that machine from working and keep telling me the (correct) PIN I enter is invalid.  Why are HP doing that?  It's my machine and my choice whether I remain enrolled in Instant Ink.

Category:
1 REPLY 1

‎08-27-2024 01:46 PM

HP Recommended

Once you cancel your instant ink subscription, all ink cartridges you received within the subscription period including the one in the printer stop working.

In the instant ink plan, you are paying monthly for printed pages, not for ink, ink is free, and when you cancel the subscription free ink cartridge can't be used anymore.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.