Why did part of the touchscreen on my printer stop working and how can I fix it?

[mich97]

The bottom part of the touchscreen on the printer has stopped working, making it essentially unusable. How can I fix it?

[asmita6658]

@mich97

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the printer's touchscreen is not working. 

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Update the printer's firmware -

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.
 
a) If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

b) If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

If you are not able to access the control panel, here's the firmware download link for your Win 10 computer.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[mich97]

This did not help. The very bottom part of the touchscreen is not usable, it does not respond to touch. 

[asmita6658]

@mich97

Thanks for getting back to us. Appreciate you trying the steps. This would confirm a hardware issue. I have sent you a Private Message with the service options.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a great day!