Why do colours not print again from my printer ?

[Et5]

Colours stopped printing on my printer 

[Raj_05]

Hi @Et5,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support 

[Et5]

Thank you for your response. The serial number of my printer is CN7AJ4O00N. The name is HP Deskjet F2180

Many thanks

Emma

[Raj_05]

Hi @Et5,

Thank you for your response, 

If your HP Deskjet F2180 is not printing colors, there could be several reasons for this issue. Here are some troubleshooting steps you can follow to identify and resolve the problem.

• Check Ink Levels: Ensure that there is sufficient ink in all the color cartridges. Most printers have an option to check ink levels through the printer software or control panel.
• Clean Print Heads: Over time, print heads can get clogged with dried ink, affecting color output. Most printers have a utility to clean print heads. Refer to your printer's user manual or use the software that came with your printer to locate and run the print head cleaning utility.
• Alignment Check: Perform a print head alignment check. This ensures that the print heads are properly aligned, which can impact color accuracy. The alignment process is usually available through the printer software or control panel.
• Printer Software Settings: Make sure that the print settings in your software or application are configured correctly. Ensure that you have selected the color option and that the document you are printing is not set to grayscale or black and white.
• Driver Update: Ensure that you have the latest printer drivers installed. Visit the official HP website to download and install the latest drivers for your HP Deskjet F2180.
• Check for Software Conflicts: Sometimes, other software or programs running on your computer can interfere with the printing process. Try printing from a different computer or disable unnecessary background applications temporarily.
• Inspect Cartridges: Check the color cartridges for any physical damage or leakage. If a cartridge is damaged or leaking, replace it with a new one.
• Paper Type and Quality: Ensure that you are using the correct type and quality of paper for your printer. Using incompatible or poor-quality paper can affect print quality.
• Color Settings: Check the color settings on your computer and ensure they are set to produce color prints. If the document or image is black and white, change the settings accordingly.
• Printer Firmware Update: Ensure that your printer's firmware is up to date. Check the HP website for any available firmware updates and follow the instructions to install them.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support