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Message 1 of 2
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Why doesn't my brand new HP Envy 7800 print color

HP Recommended
HP Envy 7800 printer
macOS 10.15 Catalina

I recently bought the HP Envy 7800 because of the great reviews about printing photographs. I can only get the printer to print in black and white and can't figure out how to get it to print in color.

Help!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @aline9

 

 I'd be happy to assist you with the  "Missing Color " issue. 

 

To better assist you - 

 

1) Are you able to make color copies using the printer?

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

Swipe up on the display, touch Reports, and then touch Print Quality Report.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix "Missing color " issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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