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Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Microsoft Windows 10 (64-bit)

HP Deskjet.

 

Won't print from Microsoft office apps like Word and Excel but when I run diagnose and fix, I'm told all is fine, and indeed, the test page prints.

1 REPLY 1
HP Recommended

@Sue1967 

 

Welcome to the HP Community --

 

There are so many "DeskJet" printers --

Many of these do support a full driver software -- the full driver, in turn, supports printing from within Office type software, including Word and Excel.

 

If you have previously installed such software, that is, the Full Feature Software,

  • If the software is not working, consider uninstalling it from Programs and Features > Restart computer > Install a new copy of the installation package.

OR

  • If the full driver printer software was never installed, consider doing that.

 

Video - Sample - Install full driver printer software on a DeskJet

 HP Deskjet Plus 4152 |4155 |4158: Download & Install HP Full featured Software on a Win 10 computer

 

Author's Note – Printer Software Installation Videos

The Website support site layout for Category Software and Drivers has changed.

Open the printer's Product Home page

Open Software & Drivers for your printer

Change (if necessary) the Operating System / version

Open "All Software and Drivers"  > Open All

Look for the Driver package you want to install

For example,

HP Easy Start Printer Setup Software – Offline Use Only

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.