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‎02-09-2023 10:31 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer
Operating System: Microsoft Windows 11

Please can anyone help?

I have been trying to use my printer all afternoon but keep getting error message that printers offline.

I have used various apps on the HP APPs too no avail.

All my other devices are connected to the internet but not the printer.

I have very basic knowledge of Printers and IT

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-09-2023 11:34 AM

HP Recommended

Hi,

How is the blue wireless light of the printer? is it Off, blinking or solid blue?

 

Additionally, please print and evaluate a Wireless Network Test page:

https://support.hp.com/us-en/document/ish_6318352-6336067-16

 

Does it indicate any Attention or a warning on the printed report first section?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎02-09-2023 11:34 AM

HP Recommended

Hi,

How is the blue wireless light of the printer? is it Off, blinking or solid blue?

 

Additionally, please print and evaluate a Wireless Network Test page:

https://support.hp.com/us-en/document/ish_6318352-6336067-16

 

Does it indicate any Attention or a warning on the printed report first section?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎02-09-2023 10:46 PM

HP Recommended

Check to make sure the printer is turned on and connected to the same Wi-Fi network as your device. To find out if your printer is connected to Wi-Fi, see if your printer's built-in menu has options for checking its Wi-Fi connection, or check the printer's manual for instructions about how to add it to a Wi-Fi network.

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