cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 2
15 14 0 6
Message 1 of 2
152
Flag Post

Widespread problems with HP printheads

HP Recommended
HP Officejet 6xxx, 7xxx, 8xxx & others

There is a big problem with HP inkjets with separate printheads, and people are throwing these away in large numbers.

I live in a city with 100k inhabitants and every week a couple of HP OJs 6xxx - 8xxx are joining the pile on just a single WEEE collection point, almost all with printhead problems. Especially, but not limited to, 920 / 932-933 and 950-951 printheads.

Soft resetting and reseating (even 3 times to clear the error message), cleaning, checking the contacts on the printhead circuit board, connectors or flex cables, even upgrading FW may work sometimes. But on most cases the printhead is just busted no matter that the PH board components look of high quality and test fine.

I have 11 printers some unlucky owners couldn't, or didn't afford to fix - all with original/expensive cartridges, some full on ink.. Can't say if these people had to buy new HP replacements (or other brands), but this is obviously planned obsolescence.

Has HP expanded its profit margin on replacement printheads, since they lost their fight with cartridge remanufacturing companies? The prices may confirm. I did not hear yet of a remanufacturer making a printhead of their own, only recycled units sold online by small entrepreneurs (which may not even bother to test).

What's your experience on this subject?

1 REPLY 1
Highlighted
Author
Level 2
15 14 0 6
Message 2 of 2
Flag Post
HP Recommended

Update: I managed to get a working HP 950 printhead and tested all 7 printers available which were using the same printhead assembly. Usage report showed between 9000 and 17000 pages were printed by these printers and their original printheads. So I could safely say that the non-working printheads are pretty much EOL.

It's a pity though the error message does not clarify a printhead is finished/consumed, but instead that is not detected or damaged, which may be solved by reestablishing the contacts and not purchasing a replacement.

Perhaps due to economic considerations (the high cost of a replacement printhead and availability of affordable ready-to-use printers/all-in-ones), could be that the ex-owners had reached their ROI target and moved on with new units as replacements.

After learning about the technology behind printheads and how their microchip-like semiconductor based nano-architecture works, I see now why printheads can easily be damaged by unaware users, or why some high-volume Officejet users would be inclined to buy a new cheap unit over a new expensive printhead.

HP should find a way to decrease printhead costs and promote longer use of printers, lessening environmental matters in the process.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation