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‎09-05-2020 11:11 AM

HP Recommended
Product: Photosmart 5520
Operating System: macOS 10.15 Catalina

I have signed up to BT total wifi, which extends the wifi network with discs. They use the same SSID as the router. My printer won't allow me to connect, as it detects more than one access point with the same SSID. What can I do?

3 REPLIES 3

‎09-08-2020 09:02 AM - edited ‎09-08-2020 09:05 AM

HP Recommended

Hi @WillGale,

 

I'd like to help!

 

The router is probably not configured in the bridge mode. This could be a NAT issue which means multiple routers are handing out IP addresses and causing a conflict. I recommend you contact the ISP for assistance.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎09-08-2020 10:54 AM

HP Recommended

Thanks Jay. 

I'm puzzled: even though I tried again to connect the printer to my new router, and it said it couldn't ..... the printer has started working! (I forgot it wasn't connected, and sent a print job - and it started printing. So I'm hoping it's fixed.

Obviously if it isn't I'll follow up your suggestion.

Many thanks,

Will

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‎09-08-2020 03:08 PM

HP Recommended

I am glad you are able to print.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

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