Will not work with a non HP cartidge

[joware55]

Hp envy 4500   It will no longer work with a 3th party cartridge it worked for a while. Now it says replace cartridge . 

I read that the software on the printer may have been updated. that it works with HP cartridge only. That would be illegal.

Anyone have any suggestions how to fix.

[VikramTheGreat]

Hi @joware55,

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's not uncommon for HP printers like the HP Envy 4500 series to have issues with third-party ink cartridges. HP printers often use a technology called "HP Dynamic Security" or "HP Cartridge Protection" to detect and block the use of non-HP ink cartridges. This is done to protect their printers from potential damage and maintain print quality.

Here are some steps you can try to resolve the issue:

• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Sometimes, HP releases firmware updates that may relax restrictions on using third-party ink cartridges. You can check for updates on the HP website or through the printer's settings menu.
• Use Genuine HP Cartridges: The simplest solution is to use genuine HP ink cartridges. While they can be more expensive, they are designed to work seamlessly with HP printers and are less likely to cause compatibility issues.
• Disable Cartridge Protection: Some HP printers allow you to disable cartridge protection through the printer's settings menu. Check your printer's user manual or HP's website for specific instructions on how to do this. Be aware that disabling cartridge protection may void your warranty.
• Return or Exchange: If you recently purchased third-party cartridges and they are not working, consider returning or exchanging them with the retailer or manufacturer. Sometimes, you may receive defective or incompatible cartridges.

Remember that using third-party ink cartridges can sometimes have unpredictable results, including reduced print quality or potential damage to your printer. While it can be tempting due to cost savings, it's essential to weigh the pros and cons and consider the potential consequences before using them. Always make sure you're using cartridges that are compatible with your specific printer model.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @joware55,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @joware55,

We hope you’re doing great. We just want to send a follow-up message to check how things are, and whether you still need our help. If you still do, we’re just a DM away.

Take care and have a good day.

VikramTheGreat

HP Support