Win10 Mail prints small

[mikeb999]

In the past 3-days my Laptop has started printing Win 10 Mail messages in small font, about a quarter of the usual size. I've tried other Apps (Ms-Office) and they all print normally. I've also switched from my OfficeJet printer to my older PhotoSmart printer and exactly the same problem occurs when printing emails...prints the email but in much smaller font and always located at the top left hand part of the A4 paper. I've uninstalled and reinstalled Mail which does not solve the problem....all advice on how to fix this much appreciated.

[Dragon-Fur]

@mikeb999 

I answered a very similar post a few days ago.

Essentially, Windows Mail does not include the ability to control Font size (not settings for this).

The printer is unaware of what it is printing (and so you cannot expect / control font size on the printer).

After I posted an "idea" (without any real expectation that it would help),

We did hear back from several people who said they are having the same issue with (just) Windows Mail.

You might want to go see what the Microsoft Community has to say - this is likely a Windows issue.

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[mikeb999]

I've read today (16th Dec) on the Microsoft Forum that there was a 'bug' introduced into Win 10 Mail through a recent Windows Update to the Mail App (Again !) ...we have to wait until Microsoft accepts it's error and gets a fix for it. Until then they advise Copy/paste emails into Word and print...!!!

[Dragon-Fur]

@mikeb999 

Thanks for the response.

The problem has had time to permeate the 'net with complaints. 

Apparently, lots of people use Windows Mail.  Smiling.

Makes sense that after several days that the underlying cause would be discovered.

Yes, if you cannot use another mail client / app,

Copy/paste to Word --- remember that Word does not like copy / paste for images (might print wrong size).

"Insert" pictures for the best experience.

Stay Safe.

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Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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