WinZip PDF is detected by the printer but is not printed

[PatrickErnest]

Regularly I have the issue dat a WinZip PDF will not be printed by my HP Printer.

After all checks and fixes and test page I know that the printer is working fine.

What is the solution or work-around? Is changing from WinZip to Adobe the solution?

Thanks for updating me.

Kind regards,

[A_Gayathri · Accepted solution]

Hi @PatrickErnest,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 8017 is having trouble printing WinZip PDF files specifically, here are a few troubleshooting steps and considerations you can try:

• Ensure Software Compatibility: Verify that your printer's drivers and software are up to date. Sometimes, updates can resolve compatibility issues with certain file formats.
• File Conversion: Convert the WinZip PDF file into a standard PDF format using Adobe Acrobat or another PDF converter tool. This might eliminate any formatting or encoding issues that could be causing the problem.
• Printing Preferences: Check the printer settings and preferences when printing WinZip PDF files. Ensure that the correct paper size, orientation, and print quality settings are selected.
• Adobe Reader: If feasible, try opening and printing the WinZip PDF file using Adobe Reader or Adobe Acrobat. Adobe software is widely compatible and might handle certain PDF formats more reliably than other applications.
• Printer Firmware Update: Ensure your printer's firmware is updated to the latest version. Firmware updates can include fixes for printing issues with specific file types.
• Test with Different Files: Try printing other PDF files (non-WinZip) to see if the issue is isolated to WinZip PDFs or if it affects all PDFs.
• Check WinZip Settings: If you're using WinZip to create PDF files, review its settings to ensure it's producing PDFs compatible with your printer and printing software.
• File Integrity: Verify that the WinZip PDF file is not corrupted. Try opening and printing it on another computer or sending it to another printer to see if the issue persists.

Refer to this document: HP OfficeJet 8010 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[PatrickErnest]

Great answer! Thank you.

Every item you mentioned is helpful and valid. I came to the same conclusion. And, meanwhile, the virtual assistant helped me to solve it. I was very surprised. But, it took some time to get her to understand it. Finally, she has put the issue under the topic "Resolve print jobs stuck in the print queue (Windows)."

The process I needed to execute was the following:

Reset the Windows printing environment

Stop the print spooler, delete print job files, and then restart the computer and the printer.

1. Turn off the printer, and then unplug the power cord.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then click Stop.

4. After the Print Spooler stops, close the Services window.

5. In Windows, open File Explorer.

6. Browse to C: > Windows > System 32 > spool > PRINTERS.

7. Delete all files in the PRINTERS folder.

8. Shut down your computer.

9. Reconnect the power cord to the printer, and then turn it on.

10. Turn on the computer.

And it was fixed.

Thank you with regards the Adobe advice.

My advice about WinZip: don't use it. No support. Difficult to use. Not user friendly and  the application does not do what it promises to do. Therefore, I will not renew my license.

Have a great day or evening, depending of your time zone, and enjoy your weekend.

Kind regards,

P

[A_Gayathri]

HI @PatrickErnest,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support