cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 4
130
Flag Post

Windows 10 laptop will only print in black & white

HP Recommended
HP Notebook 14s-dq1504na
Microsoft Windows 10 (64-bit)

There is an problem that the HP Notebook will only print to a HP Envy  4527 multi-function printer in black & white (wireless connection).

 

I have followed previous threads on the HP Forum and various posts on the Internet and have removed and re-installed the printer drivers, by several different methods, many times but can still only print in black & white.

 

To confuse further, or maybe help, if printing from a very old Windows 7 PC this will print a colour document to the Envy 4527.

Also printing from a Samsung A40 smart phone, via wireless, with the HP Smart Driver loaded prints in colour.

Also printing from an iPad in colour works okay.

 

So, why wont the HP Notebook print in colour?

 

If any more information is required please let me know.

 

Wozza1952

3 REPLIES 3
HP Support Agent
HP Support Agent
24,468 24,354 1,351 1,433
Message 2 of 4
Flag Post
HP Recommended

@Wozza1952

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing Preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi,

 

Sorry for the late reply.

 

I proceed with your solution and after completing all the steps it seemed okay.

 

I printed a number of pages and was successful in being able to select the colour option if I required it.

 

Strangely and very surprisingly a few days later I went to print a document in colour but when I looked for the option it wasn't there and it had reverted to the original issue of only being able to print in B & W!

 

What is going on?

 

Thanks for your help so far

Reply
0 Kudos
HP Support Agent
HP Support Agent
24,468 24,354 1,351 1,433
Message 4 of 4
Flag Post
HP Recommended

@Wozza1952

 

Use HP Print and Scan Doctor to fix this issue.

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer is not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation