-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Windows 7 hp printer 6978 administrator locked out
Create an account on the HP Community to personalize your profile and ask a question
04-05-2019 05:46 PM
I have a new router and password which I cannot change on printer. It states it's locked out by the person who set up the printer or the adminstrator. I didn't lock anything for that reason. I would appreciate any help. Thank you. SuzetteLorie
Solved! Go to Solution.
Accepted Solutions
04-07-2019 07:43 AM
Welcome to HP Support Community,
We are going to provide you some additional steps via PM that are specific related to your product model.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
04-07-2019 07:43 AM
Welcome to HP Support Community,
We are going to provide you some additional steps via PM that are specific related to your product model.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
Didn't find what you were looking for? Ask the community