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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
slh3
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Windows 7 hp printer 6978 administrator locked out

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HP printer6978
Microsoft Windows 7 (64-bit)

I have a new router and password which I cannot change on printer. It states it's locked out by the person who set up the printer or the adminstrator. I didn't lock anything for that reason. I would appreciate any help. Thank you. SuzetteLorie

 

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Jeet_singh
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@slh3,

 

Welcome to HP Support Community,

 

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Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


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Jeet_Singh
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Jeet_singh
Retired
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21,068 12,562 1,399 2,003
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@slh3,

 

Welcome to HP Support Community,

 

We are going to provide you some additional steps via PM that are specific related to your product model.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

View solution in original post

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cmk2112
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Why all of the secrecy?  I have the same problem.

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