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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Luluoffset
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Message 1 of 2
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Won't Print Black

HP Recommended
Officejet 4622
Microsoft Windows 7 (64-bit)

I just changed all the ink with new hp cartridges. Cleaned the printhead,did the alignment ect. Still doesn't print black. I called HP they just replaced the ink, still doesn't print the black. HELP, I am so frustrated. I have watched videos, read the manual and I am just lost for words. I only use this printer for my office (rarely) but I really need it now. What can I do to fix this problem??

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Luluoffset

 

Welcome to the HP Support Community.

 

I recommend you contact the HP Support Team again as this could be a hardware issue.

 

Click on this link – www.hp.com/contacthp/

  

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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