Won't Print Despite Connection

[Jacqueline721]

Hi

I have an HP Envy 6000 series, the connection is good, but the printer goes into sleep mode all the time. When I try to print it does nothing despite being connected to the WIFI which is always lit.  I just ran an info check and single strength is good but settings tell me its asleep. I don't know how to wake it.

I have to be physically online for hours before it wakes up and decides to print. It has been days  where it never prints but then I go online for something and all of a sudden its printing something I asked for day agio, Its really annoying.  I have tried unplugging and then back in, also tried rebooting computer. Its prints when it feel like it and I can get it to be consistent.   Any help would be appreciated.  Thanks

[Dragon-Fur]

@Jacqueline721 

Welcome to the HP English Community --

Sleeping is normal - slipping into a printer-coma is not normal.

Perhaps the printer suffering some type of non-catastrophic connection issue.

One consideration - If you are running a dual band network and your router supports it, consider creating a separate SSID named network for each frequency - that is, create an SSID named network for the 2.4GHz side and a separate SSID named network for the 5GHz side.

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Note >> This printer supports the Original EWS format

Example - EWS - IPv4 configuration

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

Content References

 HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

User Guide - HP ENVY 6000 All-in-One series

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6000 All-in-One Printer series  

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