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Hp envy 5055

I have an HP Envy 5055, and when I try to print photos, either from my desktop or my phone, the photos are changed from color to black & white. The file will save in color, but will not allow me to print in color. I just replaced my ink cartridges, so I know it’s not because I’m low on ink. If anyone could offer any ideas/suggestions/solutions, I would really appreciate it!

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Windows or MAC?

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The desktop is a MAC

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