Won’t print

[Connie4387]

no matter what I do, I can’t get this full thing to print. It worked last week and now it doesn’t in the top corner. There is a yellow light flashing and in the other area in front, there is a yellow light flashing. I have looked for paper jams. I changed the black Ink because it was the only one I could get. Everybody seems to be out of colored ink. I’m ready to throw this thing in the garbage

[Kuroi_Kenshi]

Hi @Connie4387,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Identify the Flashing Lights

• Yellow Light on Front: Often indicates a problem with ink cartridges, paper jams, or printer status.
• Paper Tray Light: Indicates paper tray issues or paper jam.

Check Ink Cartridges

Install New Ink Cartridges:

• Since you have replaced the black ink cartridge, ensure that it is properly seated.
• You mentioned difficulty finding colored ink, ensure the color cartridge is still functioning or remove it to use the printer in single-cartridge mode if supported.

Alignment Process:

• The printer may require an alignment after replacing ink cartridges. Follow the on-screen instructions or check the printer settings for alignment options.

Clear Paper Jams

Inspect Paper Path:

• Open the paper tray and remove all paper.
• Check for any debris or small pieces of paper stuck within the paper path.
• Reinsert the paper correctly and ensure the width guide is properly adjusted.

Check Rear Access:

• Open the rear access panel and check for any paper jams.
• Cleared everything properly, close the panel securely.

Printer Reset

1. Perform a Hard Reset:
   • Turn off the printer.
   • Disconnect the power cord from the printer and the wall outlet.
   • Wait for about 60 seconds.
   • Reconnect the power cord to the printer and wall outlet.
   • Turn the printer back on.

Update Printer Firmware

1. Check for Updates:
   • Visit the HP Support website.
   • Enter your printer model and download any available firmware updates.
   • Follow the instructions to install the update.

I hope this helps.

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Best regards,