Won't print

[Sandra207]

Once again this printer says it won't print until I have all HP inks.  I spoke with a rep just a couple of weeks ago who said this was taken care of.  I canceled that instant ink plan and do not need ink.  This is the most frustrating printer I have ever had.  How do you bypass that message about buying their ink?

[A_Gayathri]

Hi @Sandra207,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with those ink messages, especially after canceling the Instant Ink plan. Here are some steps you can take to bypass the ink message and try to get your HP OfficeJet Pro 8035e printing again:
 

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Check Cartridge Status:

• Make sure that all ink cartridges are properly installed, even if they're not HP cartridges. Sometimes, reseating them can resolve communication issues.
• Ensure that the cartridges are not empty or expired.

Access the Printer Settings:

• On the printer's control panel, go to Settings > Printer Maintenance or Tools.
• Look for options related to Ink Cartridge or Cartridge Options, and see if there’s an option to ignore ink alerts or continue printing without genuine cartridges.

Firmware Update: Update the firmware on an HP printer

• Check if there’s a firmware update available for your printer. Sometimes, updates can fix bugs or issues related to ink recognition.
• You can update it through the HP Smart app or the printer's website.

Printer Preferences:

• On your computer, go to Devices and Printers.
• Right-click on your printer and select Printing Preferences. Check if there are options that can help disable ink alerts or bypass restrictions.

Refer to this document: HP OfficeJet Pro 8035e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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