Won’t print

[Kassara1234]

Trying to print. I have green check marks next to all ink levels. My screen on printer is blinking.  1st Photo below. 2nd photo is when u try to print something this comes up

 

 

[zoey7886]

@Kassara1234, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding print issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The error message on your HP Officejet Pro 8100 indicates a "Missing or Failed Printhead", meaning the printhead is either not detected, installed incorrectly, or has failed. Since you also see blinking lights on the printer screen, here are some troubleshooting steps to fix this issue:

Reset the Printer

1. Turn off the printer and unplug it from the power source.
2. Wait for 2-3 minutes.
3. Plug the printer back in and turn it on.
4. Try printing a test page.

Check the Printhead Installation

1. Open the printer cover to access the ink cartridges.
2. Remove all ink cartridges carefully.
3. Lift the printhead latch (if applicable) and gently remove the printhead.
4. Inspect for dust or dried ink and clean the electrical contacts using a lint-free cloth and distilled water (avoid alcohol).
5. Reinsert the printhead securely and lock it in place.
6. Reinstall the ink cartridges and close the printer cover.

Update Firmware

• Check HP’s official website for any available firmware updates for your model.
• Install updates using HP Smart or HP Print Assistant.

Run Printer Diagnostic Tool

• Download HP Print and Scan Doctor from HP’s website and run it to detect and fix issues.  

I hope this helps!

Take care, and have an amazing day!  

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Regards,