Won't print

[slhancock]

I access my print command and press print, the printer say processing print, but no print.

[Max3Aj]

@slhancock, Welcome to the HP Support Community!
 

Thanks for posting your question. I'm here to help you get things back on track.
I understand your HP printer shows “Processing Print” but doesn’t actually print. Let’s walk through some steps to get this resolved.

Check Printer Status

• Ensure the printer is powered on and connected to the same Wi-Fi network as your computer.
• Check the printer display panel for any error messages (like paper jams, low ink, etc.).

Restart Devices

• Turn off your printer and computer.
• Unplug the printer’s power cord for 60 seconds, then plug it back in and turn it on.
• Restart your computer and try printing again.

Check Print Queue

• On your computer, go to Control Panel > Devices and Printers.
• Right-click your printer > See what’s printing.
• Cancel any stuck print jobs and try printing again.

Update or Reinstall Printer Drivers

• Visit the HP Software and Driver Downloads page.
• Enter your printer model and download the latest drivers.
• Install them and restart your computer.

Try Printing a Test Page

• On the printer control panel, go to Settings > Reports > Print Quality Report (steps may vary by model).
• If the test page prints, the issue may be with the computer or software.

I hope the information shared has been useful and resolves your concern. 

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!
 

Warm regards,

Max3Aj

HP Support