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‎09-02-2020 03:17 AM

HP Recommended
Product: HP envy 5544 ink cartirdge

Bought the wrong ink cartridge

 
Product: Hp Envy 5544
Hello,
I have just bought a new HP printer (Envy 5544) and I bought the wrong ink cartridge from Media Markt today. I bought 302 instead of 62 and I'm not sure if there are other cartridge options (please advise).
Obviously the cartirdge remains unused but it is opened as I tried to print and then realised it was the wrong one when my print showed colour printing error. As it is opened I will not be refunded by Media Markt but whether there was any other way of getting a replacement from hp?
As it was an honest mistake from a newbie (quite an expensive one).
I can provide copy of the receipt, as well as pictures of the cartridge if needed.
Thanks in advance!
 
Carey
1 REPLY 1

‎09-04-2020 03:20 PM

HP Recommended

@CareyLang, Welcome to HP Support Community!

 

Not to worry, we have your back.

 

Please reach out to the HP Support in your region regarding the ink replacement options.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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