Wrong Instant Ink cartridge sent.

[baffledofbarham]

My printer has told me I need a new colour cartridge.  I use Instant Ink, and the system sent me a black cartridge in March and I have no new colour cartridge to insert.  How can this be?

[Bob_Headrick]

The document here has information on contacting HP to get replacement Instant Ink cartridges.

[baffledofbarham]

Thank you, Bob, but that document just goes round in circles.  It cannot grasp that the system has not worked and that my ink has run out but the Instant Ink system has not sent me another cartridge.

[Bob_Headrick · Accepted solution]

Please go to https://instantink.hpconnected.com/. There is a phone number in the lower right opening screen to contact Instant Ink Support.

[baffledofbarham]

Thank you again, Bob.  Especially for highlighting the telephone number!  I called them this morning and the adviser acknowledged that the wrong cartridge had been sent and is sending me a correct one.

I can't see the 'Accept as Solution' button, but you have resolved my problem.

Many thanks.

[engchick]

I have just opened up my instant ink that has been delivered to me as my printer has said that my ink needs changing. I have an Envy 5640 series and the tri-colour is supposed to be no. 62 and i have been sent instant ink 65. I put it in as directed and it now comes up with the error that the cartridge is either not compatible or it has been damaged. Trying to contact someone from HP is like trying to pull teeth out. Why have a virtual program that doesn't help you? You need to have the human touch

[Bob_Headrick]

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@engchick wrote:

I have just opened up my instant ink that has been delivered to me as my printer has said that my ink needs changing. I have an Envy 5640 series and the tri-colour is supposed to be no. 62 and i have been sent instant ink 65. I put it in as directed and it now comes up with the error that the cartridge is either not compatible or it has been damaged. Trying to contact someone from HP is like trying to pull teeth out. Why have a virtual program that doesn't help you? You need to have the human touch

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What country are you in?  The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen. 

[Jeet_singh]

@engchick,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the Instant ink cartridges. No worries, I'll be glad to help you.

In this scenario, I would need to know few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,