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‎08-28-2020 12:56 AM - last edited on ‎10-30-2020 03:58 PM by

HP Recommended
Product: HP Smart Tank 500

My mom bought a new printer(HP Smart Tank 500) when we firstly put the inks in but the problem is that my mom accidentally put the yellow in in the magenta tank. What should we do??

1 REPLY 1

‎08-30-2020 11:37 AM

HP Recommended

@CurtLandicho_71

 

Welcome HP support community.

 

This might require one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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