Yet when I print only a few randomly selected words - nit the full text appear

[jwbg1]

I have run HP's diagnostic test and everything checks out as good.  When I print only a few randomly selected words appear - not the full text.

[A_Gayathri]

Hi @jwbg1,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing some issues with your printer's output. Here are a few steps you can try to troubleshoot and hopefully resolve the problem:

• Check Printer Connection: Ensure that your printer is properly connected to your computer via USB or network connection.
• Restart Printer: Sometimes a simple restart can resolve minor glitches. Turn off your printer, wait a few seconds, and then turn it back on.
• Check Print Queue: Make sure there are no pending print jobs stuck in the print queue. If there are, try canceling them and then resend the print job.
• Update Printer Drivers: Visit the HP website to check if there are any updated drivers available for your printer model. Download and install them if necessary. HP DeskJet 4155e All-in-One Printer Software and Driver
• Print a Test Page: Print a test page from the printer itself (using its control panel) to see if the issue persists. This can help determine if the problem lies with the printer or the computer.
• Try Different Software: If you're printing from a specific program (e.g., Microsoft Word), try printing from a different program to see if the issue persists. This can help identify if the problem is software-specific.
• Check Printer Settings: Ensure that the printer settings (such as paper size, orientation, etc.) are correctly configured in both the printer settings and the print dialog box on your computer.
• Check for Paper Jams: Even if the diagnostic tests passed, there could still be a paper jam or obstruction inside the printer. Open the printer cover and check for any stuck paper or debris.
• Reset Printer: If none of the above steps work, you can try resetting your printer to its factory settings. Refer to your printer's manual for instructions on how to do this.

Refer to this document:  HP DeskJet 4155e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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