Zeen battery expanding

[KNCJR]

Last night I was putting my Zeen back on the dock and it wouldn't go on.  I looked closer and the port was actually moving while I watched.  Then the back of the Zeen started to expand.  I quickly unscrewed the four tiny screws and was able to take the back off and remove the battery while it was expanding.  I ran it outside and it eventually stopped expanding.

I'd like to get your help in finding a replacement battery as I am way out of warranty.  Any help you can give me would be greatly appreciated.  The part number is L02442001.

I've attached some pictures.

Thank you

[danny-r · Accepted solution]

@KNCJR

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[KNCJR]

Very happy with the resolution to this issue.  Great customer service in the speed, professionalism, understanding of the issue and resolution.

Thank you for your help.

[1258thebus]

I just discovered I have the same issue.  See picture. What do I do now? Replacement battery? Where do I get one?

Thanks!

[kevin-t]

@1258thebus

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[Nic1234]

HP will do absolutely nothing for you. This product should have been recalled and buyers given their money back.

You’re out of luck.

I’ll never buy another HP product - they’ve lost a lifelong customer over this.

[bj469]

I want to know why this would be marked “solved” when there is NO solution that I could find and it’s clearly not been as this is still happening to people through no fault of their own?

[Nic1234]

Because they intend to do nothing about it.