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boatlady2020
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Message 1 of 2
88
Flag Post

all in one 3700 series prints blank page

‎09-23-2019 04:46 PM

HP Recommended
Product: 3755
Operating System: macOS 10.14 Mojave

My 3755 all in one was working fine, cartridges over 50% full, then it just started printing blank pages from Pages. it will give me a halfhearted test page - very faint.  i have done the cleaning protocol. 

 

It stoped in the middle of a page. Seemed like it ran out of black ink. I changed the cartridges but no change. 

 

i had just just updated firmware and driver and printed the first page perfectly. I had also solved the 5G connectivity issue and could print wirelessly again. Now this.  Not sure it’s worth buying a new printer as I haven’t used this one much.

Has anyone run across this? Printer “prints” a blank pages in color and/or black and white. 

 

 

 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-26-2019 03:20 PM

HP Recommended

@boatlady2020

 

If the issue persists after performing all these troubleshooting steps, I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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