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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: "B305DFF1" message flashes on printer.
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12-18-2020 04:17 PM
Hp Office Jet Pro 9015 keeps turning off and flashing "B305DFF1". I've plugged the machine directly into wall socket. Problem continues.
Solved! Go to Solution.
Accepted Solutions
12-21-2020 05:35 AM
@NMB51, Welcome to HP Support Community!
I see that the printer is in an error state, follow the steps below in sequence-
Remove the ink cartridges and reset the printer
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Remove the ink cartridges from the printer.
-
With the printer turned on, disconnect the power cord from the printer.
-
Unplug the power cord from the power source.
-
Wait at least 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
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Turn the printer on.
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Reinsert the ink cartridges, and then close the ink cartridge access door.
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If you receive a prompt to print a calibration or alignment page, do so.
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
12-21-2020 05:35 AM
@NMB51, Welcome to HP Support Community!
I see that the printer is in an error state, follow the steps below in sequence-
Remove the ink cartridges and reset the printer
-
Remove the ink cartridges from the printer.
-
With the printer turned on, disconnect the power cord from the printer.
-
Unplug the power cord from the power source.
-
Wait at least 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
-
Turn the printer on.
-
Reinsert the ink cartridges, and then close the ink cartridge access door.
-
If you receive a prompt to print a calibration or alignment page, do so.
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
01-07-2021 07:02 PM
This suggestion does not resolve the problem issue. Did all that you suggested. Firmware is up-to-date. Printer works for a period of time and then error message returns and I have to unplug to get it to come on again.
01-11-2021 07:49 PM
This looks like a hardware issue.
Please reach out to HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
01-19-2021 09:42 AM
I did all of the instructions exactly as listed below but the B305DFF1 error code returns after a day or so. This must be a software issue because it only began occurring about a month ago.
Remove the ink cartridges and reset the printer
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait at least 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
01-22-2021 07:26 PM
I agree with the hardware issue. Printer works perfectly, scan, print, FAX until at some point an hour or two quicker if used recently. Something heats up and fails. As far as HP support goes I feel buying a new printer is cheaper than letting HP noolde around on it for several hours at $$$/hour.
SOLVED!! tossed it out to curb. Trash Pandas picked it up in 30 minutes.
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