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Message 1 of 6
164
Flag Post

Solved!

"B305DFF1" message flashes on printer.

HP Recommended
Hp Officejet Pro 9015
macOS 10.13 High Sierra

Hp Office Jet Pro 9015 keeps turning off and flashing "B305DFF1". I've plugged the machine directly into wall socket. Problem continues.

5 REPLIES 5
HP Support Agent
HP Support Agent
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Message 2 of 6
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HP Recommended

@NMB51, Welcome to HP Support Community!

I see that the printer is in an error state, follow the steps below in sequence-

 

Remove the ink cartridges and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If the issue persists, it could be a hardware failure.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Message 3 of 6
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HP Recommended

No Joy to removing ink cartridges, unplugging, wait, replug in to power, reinstall ink cartridges, all software and firmware is up to date. Printer is OK for about an hour then error returns

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Message 4 of 6
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HP Recommended

This suggestion does not resolve the problem issue. Did all that you suggested. Firmware is up-to-date. Printer works for a period of time and then error message returns and I have to unplug to get it to come on again.

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Message 5 of 6
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Did *not* solve problem. See my other feedback.

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HP Support Agent
HP Support Agent
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Message 6 of 6
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HP Recommended

@NMB51

 

This looks like a hardware issue.

 

Please reach out to HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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