cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
4 3 0 0
Message 1 of 6
103
Flag Post

black cartridge not recognized

HP Recommended
photo envy printer series 7800
Microsoft Windows 10 (64-bit)

My black cartridge suddenly stopped being recognized by the printer.  I printed something in the morning; but it wasn't working that evening.  I, like so many before me, did everything to try and fix it, but the error message remains.  Please help!!!

5 REPLIES 5
Highlighted
Author
New member
4 3 0 0
Message 2 of 6
Flag Post
HP Recommended

Hello?  Is anyone there?  I can't print and this is a problem!

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,829 24,817 1,645 2,295
Message 3 of 6
Flag Post
HP Recommended

@japoust

 

I reviewed your post and I understand that you are getting a cartridge error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you able to make a copy?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 4 of 6
Flag Post
HP Recommended

I wish you guys would stop telling people to turn off/on the printer as a help solution.  Obviously everyone has already done that, multiple times, which is why they are now going to this forum.  That was a waste of a response from HP.  And to think, I waited 2 days for that?  So Frustrating!!!

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,169 18,146 1,140 1,142
Message 5 of 6
Flag Post
HP Recommended

@japoust

 

If you have already performed all the steps provided in the link above, then the black ink needs to be replaced

 

You can contact HP Support in your region for replacement cartridges

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

 

KrazyToad
I Am An HP Employee

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 6 of 6
Flag Post
HP Recommended

I waited 3 days for that lame response?!?!?  Obviously, I need a new black ink cartridge!  

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation