black ink original hp just bought it from them

[robhob20]

"There is a problem with the supply system.  Try replacing the affected cartridge [black] with a different, non-empty, cartridge" This is the third time that I have installed a black cartridge--full of ink.  

i have brought new black ink from hp and get above message

[Max3Aj]

Hi @robhob20,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

That error message usually indicates an issue with either the printer’s firmware, the cartridge's chip, or a problem with the printer’s ink system. Since you’ve tried multiple black cartridges, let’s go through some troubleshooting steps.
 

Check Cartridge Authenticity

• Ensure the black ink cartridge is a genuine HP cartridge and is compatible with your printer model. You can verify authenticity using the HP Smart app or HP's website.

Clean the Cartridge & Contacts

• Turn off the printer and unplug it from power.
• Remove the black cartridge.
• Use a lint-free cloth lightly dampened with distilled water or isopropyl alcohol to clean the copper-colored contacts on the cartridge and the corresponding contacts inside the printer.
• Let it dry for a few minutes before reinserting the cartridge.

Reset the Printer

• Turn off the printer and disconnect it from power for about 5 minutes.
• Plug it back in and power it on.
• Reinstall the cartridge and check if the error persists.

Update Printer Firmware

• Go to HP Support and download the latest firmware update for your printer.
• Install it using HP Smart or via a USB-connected computer.

Try Another Black Cartridge (If Possible)

• If you have another new HP black ink cartridge, try installing it to rule out a faulty chip.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Max3Aj

HP Support