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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- black line on paper

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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3 REPLIES 3
03-18-2024 03:23 PM
Could be a defective cartridge. Does the defect disappear of you put the old cartridge in? If yes it is definitely the cartridge and you should get the toner replaced under warranty.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
03-18-2024 03:36 PM
If you replaced the non-HP because of this defect then it could be excess toner spilled in the printer or it could be a bad fuser or something stuck to the fuser. What is the page count on this printer?
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.




I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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