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Hello, It says to enable the display to move freely remove anything that might be in the way.
I think the bottom black plastic part keeps trying to pop out of the bottom and gets stuck. Can anyone help
@joey5656 Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
Are you referring to the plastic tray? if not, could you share pictures?
When was the last time it worked? did you relocate the printer?
Also, please share a picture of the error message, for better understanding!
Please reply with the details for further assistance.
Eager to help!
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And Have a great day Ahead!
Riddle_Decipher I am an HP Employee
Hello, Thanks for the reply. See attached image of the message. I do think the plastic tray keeps getting stuck but how do we fix this.
Let's try to reset the Printer here:
Reset the product
Also, try connecting the Printer to a different wall outlet directly.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
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