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Message 1 of 4
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blockage

HP Recommended
HP Envy100
macOS 10.12 Sierra

Hello, It says to enable the display to move freely remove anything that might be in the way.

 

I think the bottom black plastic part keeps trying to pop out of the bottom and gets stuck. Can anyone help

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HP Support Agent
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Message 2 of 4
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@joey5656 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

Are you referring to the plastic tray? if not, could you share pictures?

When was the last time it worked? did you relocate the printer?

Also, please share a picture of the error message, for better understanding!

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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Message 3 of 4
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Hello,  Thanks for the reply.  See attached image of the message.  I do think the plastic tray keeps getting stuck but how do we fix this.

 

IMG_9187.jpg

 

 

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HP Support Agent
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Message 4 of 4
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HP Recommended

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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