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Locked

‎08-14-2020 06:01 PM

HP Recommended
Product: ENVY PHOTO 7855

HP Envy photo 7855  im trying to turn the bluetooth on to print from a phone , but when i switch to on , the screen gets locked with a " Bluetooth Smart is turning on" message . it locks all functions out and i have to unplug to make it print again . no bluetooth 😞

9 people had the same question
6 REPLIES 6

‎08-17-2020 03:09 PM

HP Recommended

@er7394

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎10-05-2020 05:21 AM

HP Recommended

Please help me reset my HP envy 7855 printer that is forever stuck on “Bluetooth smart is turning on” and will no longer print from my iPhone. 

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‎10-13-2020 05:15 PM

HP Recommended

Bluetooth smart won't turn on and everything gets locked. Looks like I need a reset. How do I do this?

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‎12-02-2020 09:22 AM

HP Recommended

I did the reset twice and still "Bluetooth Smart is turning on" keeps spinning. What should I do now? Best, Kate

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‎12-02-2020 09:23 AM

HP Recommended

Can you send me the reset? I'm STILL having issues. Thanks, Kate

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‎12-10-2020 06:38 AM

HP Recommended

@kate725, Welcome to the HP Support Community!

 

You have mentioned that you have already tried the reset twice. Was it a Semi-full reset that you tried?

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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